Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.
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You can obtain your bank information from your financial institution, a bank statement, or by referring to the details on the bottom of your checks.
In the United States and Canada, your account information will be displayed as shown on the sample checks below:
U.S. Accounts:
Canadian Accounts:
Transfer method availability varies depending on the country, currency and program configurations. Click on Transfer > Add New Transfer Method to see your options. If the transfer method or your country/region or currency is not listed in the options, it is not supported.
If the PayPal option is available for your program and country, follow these steps to set it up:
If the currency you transfer from the Pay Portal matches the default currency on your PayPal, a confirmation email will be sent and you should receive the funds within 30 minutes.
If the currency you’re transferring does not match the default currency on PayPal, you’ll need to log in to PayPal and accept the transfer manually.
You have 30 days to accept before the transfer amount is returned to the Pay Portal.
Our goal is to send your funds to you as quickly as possible. However, once the transfer has cleared our systems, processing times can vary according to the receiving bank and any intermediary financial institutions involved in the transaction. Depending on your country and region, some transfers may take longer than others to be received.
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